Terms and Conditions
Welcome to the lakelandleather.co.uk website terms and conditions for
use. These terms and conditions apply to the use of our website and by
accessing this website and/or placing an order you agree to be bound by
the terms and conditions set out below. If you do not agree to be bound
by these terms and conditions you may not use or access this website.
"We" or "Our" means Lakeland. "You" or "your" means the person accessing,
using or ordering from our website over the Internet.
Website Hosting
freecom.net hosts and maintains this website on behalf of Lakeland. Goods
are supplied by Lakeland directly to you and the contract of sale then
exists between you and Lakeland. These terms and conditions cover all
sales made through this website.
Use of this website
You are provided with access to this website in accordance with the terms
and conditions, and any orders placed by you must be placed strictly in
accordance with these conditions.
Registration
You warrant that:
- The personal information which you are required to provide when you
register as a customer is true, accurate, current and complete in all
respects; and
- You will notify us immediately of any changes to the personal
information by contacting our Customer Service Assistants by email, or
calling us on 015394 39020 Monday to Friday between 9.00am and 5.00pm.
You agree not to impersonate any other person or entity or to use a false
name or a name that you are not authorised to use.
Our rights
We reserve the right to:
- modify or withdraw, temporarily or permanently, this website (or any
part thereof) with or without notice to you and you confirm that we shall
not be liable to you or any third party for any modification to or
withdrawl of the website: and/or
- change the terms and conditions from time to time, and your continued
use of the website (or any part thereof) following such change shall be
deemed to be your acceptance of such change. It is your responsibility to
check regularly to determine whether the terms and conditions have been
changed. If you do not agree to any change to the terms and conditions
then you must immediately stop using the website.
Third party links
To provide increased value to our users, we may provide links to other
websites or resources for you to access at your sole discretion. You
acknowledge and agree that, as you have chosen to enter the linked
website we are not responsible for the availability of such external
sites or resources, and do not review or endorse and are not responsible
or liable, directly or indirectly, for (i) the privacy practices of such
websites, (ii) the content of such websites, including (without
limitation) any advertising, content, products, goods or other materials
or services on or available from such websites or resources or (iii) the
use to which others make of these websites or resources, nor for any
damage, loss or offence caused or alleged to be caused by, or in
connection with, the use of or reliance on any such advertising, content,
products, goods or other materials or services available on such external
websites or resources.
Privacy policy
At Lakeland we are committed to protecting your privacy. We use the
information we collect about you to provide a more personalised shopping
experience. Please read on for more details about our privacy policy.
Controllers of personal information
Any personal information provided or to be gathered by Lakeland is
controlled primarily by Lakeland Leather, Lakeland Head Office, Rothay Road, Ambleside, Cumbria, LA22 0HQ.
What information do we collect? How do we use it?
When you enter a contest or other promotional feature, we may ask for
your name, address and e-mail address so we can administer the contest
and notify winners. We monitor customer traffic patterns and site usage
to help us develop the design and layout of the store. We may also use
the information we collect to occasionally notify you about important
functionality changes to the Web site, new Lakeland services and special
offers we think you'll find valuable. If you would rather not receive
this information, you may remove yourself from our mailing list using the
link at the bottom of every newsletter.
How does Lakeland protect customer information?
As required by the UK Data Protection Legislation, we follow strict
security procedures in the storage and disclosure of information which
you have given us, to prevent unauthorised access.
Will Lakeland disclose the information it collects to outside parties?
Lakeland does not sell, trade or rent your personal information to
others. We may choose to do so in the future with trustworthy third
parties; if you would prefer that we never provide your details in this manner,
you may remove yourself from our mailing list using the
link at the bottom of every newsletter.
Also, Lakeland may provide aggregate statistics about our customers,
sales, traffic patterns and related site information to reputable
third-party vendors, but these statistics will include no personally
identifying information.
We employ other companies and individuals to perform functions on our
behalf. Examples include delivering packages, sending postal mail and
e-mails, analysing data and providing marketing assistance. Such
companies and individuals will have access to personal information needed
to perform these functions, but may not use it for any other purposes and
are required to process the data in accordance with the UK's Data
Protection legislation.
In summary
We are committed to protecting your privacy. We use the information we
collect on the site to make shopping at Lakeland possible and to enhance
your overall shopping experience. We do not sell, trade or rent your
personal information to others. We may choose to do so in the future with
trustworthy third parties, but if you can tell us not to by removing yourself
from our mailing list using the link at the bottom of every newsletter.
Your consent
By using our website, you consent to the collection and use of this
information by Lakeland. If we decide to change our privacy policy, we
will post those changes on this page so that you are always aware of what
information we collect, how we use it and under what circumstances we
disclose it.
Any transfer of personal information is done in circumstances ensuring
that the information is processed only in accordance with this Privacy
Policy and the UK's Data Protection Act. By submitting your order, you
consent to this transfer. Your personal information may also be used by
us and our affiliates to occasionally notify you about important
functionality changes to our Web site, new Lakeland services and special
offers we think you'll find valuable.
Tell us what you think
Lakeland welcomes your questions and comments about privacy. Please send
emails to directsales@lakelandleather.co.uk
Contract cancellation under the Distance Selling Regulations
Please note that you are entitled to cancel this contract if you so wish
provided that you exercise your right and notify us no longer than 7
working days after the day on which you receive the products.
We want you to be satisfied every time you shop with us. Our "no
quibbles" guarantee means that if for any reason you are unhappy with the
goods purchased you may cancel your order and return the goods to us
within 7 working days from receipt of the goods, you will receive a
refund within 30 days of cancellation. It is your responsibility to take
care of the goods before returning them, and they must be returned in a
state where they can be resold. We will not accept return of goods made
to the customer's personal specifications.
We provide returns information with the delivery note/invoice. Where
you wish to return goods and do not have returns information, you can
contact one of our sales advisors for our returns address. Whichever way, it is vital that
you enclose a covering letter with the return detailing your name, full
address, order number and reason for return (please also specify whether
you require an exchange or refund). We recommend that you use Recorded
Delivery, as proof of shipping is not proof of receipt.
Unless the goods are defective, damaged or not as specified on your order
acknowledgement, you are responsible for the cost of returning goods to
the merchant. If however the goods are faulty then
the postage costs will be refunded.
Prices, description and availability of goods
Prices are subject to change without notice and all goods are sold
subject to availability. Where goods are temporarily out of stock we will
contact you so that you may choose between a refund on the item, having
it shipped when it is back in stock or selecting an alternative product.
Whilst we take the utmost care to ensure the product descriptions,
pictures, information and prices are accurate we do not accept liability
for any inaccuracies, errors or omissions. Colours may vary slightly from
those shown on the website due to the limitations of Internet technology.
Orders are accepted at our sole discretion and we maintain the right to
decline orders without giving an explanation.
Sales Tax
Value Added Tax (VAT) is calculated on shipping destination. When
applicable it is included in the price for orders shipped to destinations
within the European Union (EU). For orders shipped to destinations
outside the EU the price excludes VAT but orders may be subject to local
sales tax or import duty. These are not included in our prices and
customers remain liable for payment of these taxes or duties on or
following delivery.
Payment Methods
You may order online using a credit / debit card. We accept Maestro,
MasterCard, Visa (not Electron) or PayPal. All prices are in pounds
sterling (£) and credit / debit card transactions for orders outside the
UK will be converted by the card company at their current exchange rates.
Delivery arrangements
Your shopping basket displays the goods you have purchased with an
indication of the delivery timescale. We will notify you if your goods
are not able to be despatched within this timescale, e.g. some 'made to
order' goods may take longer. The costs for delivery are shown
depending on the shipping destination and the delivery service selected.
Any delivery times quoted are estimates, based on availability and normal
delivery time.
Complaints
Should you have a complaint with the service or product we provide please
contact Customer services by e-mail: directsales@lakelandleather.co.uk.
Telephone: 015394 39020 (Monday to Friday 9.00am to 5.00pm) or fax:
015394 39032. We aim to:
- Acknowledge complaints within 5 working days
- Advise you how long it will take to resolve the complaint
- Keep you informed throughout the process
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other
intellectual property rights in all material or content supplied as part
of the Website shall remain at all times vested in us or our licensors.
You are permitted to use this material only as expressly authorised by us
or our licensors.
You acknowledge and agree that the material and content contained within
the website is made available for your personal non-commercial use only
and that you may (if necessary to make a purchase) download such material
and content onto only one computer hard drive for such purpose. Any other
use of the material and content of the website is strictly prohibited.
You agree not to (and agree not to assist or facilitate any third party
to) copy, reproduce, transmit, publish, display, distribute, commercially
exploit or create derivative works of such material and content.
Cookies
A Cookie is a piece of data containing information about the user which
may be stored on the user's hard drive.
We use persistent Cookies which are stored on your computer to remember
who you are and to enable your shopping basket contents to be stored
until your next visit. You do not have to have persistent Cookies enabled
to use the site.
We use temporary 'Per session' Cookies for tracking your searches,
shopping basket items and checkout details. If you have your per session
cookies turned off or have set the highest level of security in your
browser settings you may be unable to purchase items from our site.
Sharing
We will share aggregated demographic information with our partners and
advertisers. This is not linked to any personal information that can
identify any individual person.
Links to / from 3rd party websites
We are not responsible for and accept no liability for the content or
privacy practices of any linked website which is not owned and maintained
by us. We encourage our users to be aware when they leave our website and
to read the privacy statements of each and every website that collects
personally identifiable information.
Surveys & Contests
From time-to-time our website requests information from users via surveys
or contests. Participation in these surveys or contests is completely
voluntary and the user therefore has a choice whether or not to disclose
this information. Information requested may include contact information
(such as name and address), and demographic information (such as
postcode, age level). Contact information will be used to notify the
winners and award prizes and may be used to send you marketing or
promotional materials where indicated. Survey information will be used
for purposes of monitoring or improving the use and satisfaction of this
website.
Notification of Changes
If we change our Terms and conditions, Privacy policy or Security policy,
we will post notification of these changes on our Homepage so you are
aware of them. Should we decide to use personally identifiable
information in a manner different from that stated at the time it was
collected, we would notify you by e-mail and request your agreement to
the changes. We will use information in accordance with the privacy
policy under which the information was collected.
Law
The contract will be governed by the laws of England and Wales and you
agree to submit to the jurisdiction of the English courts. These terms
and conditions do not affect your statutory rights as a consumer.