Delivery

Where we deliver

We aim to deliver to:

UK, British Forces Post Office.

Europe: Austria, Azores, Balearic Islands, Belgium, Corsica, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Madeira, Monaco, Netherlands, Norway, Portugal, Spain and Sweden.

Rest of World: Where possible, we will delivery to the rest of the world. Please contact us with the product name and delivery address and we will get you the cheapest quote from our courier partners.

What delivery will cost

Orders within the UK and up to £49 - £3.99

Orders within the UK and over £49: Free

Orders to European countries listed above: £25

Orders for all other countries: Price on request

When your order will arrive

We aim to get your order processed, packed and despatched the same day, for orders placed before 1pm. If we don’t have an item in the warehouse this may take between 3-5 working days. If you want to know when your order will be despatched, then call us on 015394 39020.

All items are sent on next-day delivery, for no extra charge, either using ParcelForce, or Royal Mail.

Delivery times are likely to be longer if you aren’t in the UK.

What happens if you aren't in when the postman knocks?

All our packages must be signed for - we don't want your fantastic new items to go walkabout! If you're not in, our courier will usually take your package to your nearest post office and leave a card for you to arrange another delivery or for you to pick up yourself.

Click and Collect

We know the feeling -there never seems to be enough hours in the day to squeeze everything in. If you're not able to wait in for your package to arrive or don't live near a post office, why not try out FREE Click and Collect service.

If you'll be passing by one of our stores on your way to work or whilst dropping off the kids, simply select "Collect in Store" when checking out. We'll send you a confirmation email once your order is ready to pick up, usually around 7-10 working days after placing your order.

Will I get back the postage and packing charges that I paid if I cancel my order?

If you are in the European Union and you cancel your order within 14 days (starting the day after you get your goods) and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any).

Unfortunately, you will have to pay the costs of sending the order back to us. We can't refund any postage and packing charges if you cancel after the 14 days or if you only cancel part of your order.

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