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We aim to get your order processed, packed and despatched the same working day, for orders placed before 1pm. If we don’t have an item in the warehouse this may take between 3-5 working days. If you want to know when your order will be despatched, then call us on 015394 39020.
All items, when available, are sent on next-day delivery, for no extra charge, either using ParcelForce, or Royal Mail.
Delivery times are likely to be longer if you aren’t in the UK.
All our packages must be signed for - we don't want your fantastic new items to go walkabout! If you're not in, our courier will usually take your package to your nearest post office and leave a card for you to arrange another delivery or for you to pick up yourself.
We offer a free Click and Collect service for those able to call into any of our stores. Simply select this Delivery Option during the Checkout process.
We'll send you a confirmation email once your order is ready to pick up, this is usually between 2-5 days after placing your order.
If you are in the European Union and you return your whole order within 28 days (starting the day after you get your goods), we will refund the standard postage costs for your order.
Unfortunately, you will have to pay the costs of sending the order back to us. We can't refund any postage and packing charges if you cancel after the 28 days or if you only cancel part of your order.
If you wish to exchange an item we will refund your postage cost (up to the value of £10 on orders over £49) once the replacement item is sent.