Please note: all orders are being despatched as per normal. If this changes we will update the website. Parcel Force deliveries will be completed without any contact between you and the courier.
Our delivery charges are as follows:
Within the UK and up to £49 = £3.99
Within the UK and over £49 = Free
Click and Collect = Free
Selected other countries:
Standard Delivery (5 day delivery) = £9.95
Express Delivery (2 day delivery) = £14.95
Delivery (5-7 day delivery) = AU$ 22.45
Delivery (5-7 day delivery) = $10
We deliver to over 200 countries. You can see the shipping rate for each country by adding an item to your basket and going to the Checkout.
We aim to get your order despatched the same day, for orders placed before 1pm.
If we don’t have an item in our warehouse this may take 3-5 working days. If you want to know the date of delivery for a specific item, please contact us on firstname.lastname@example.org, or by telephone 015394 39020 (Monday-Friday 9am – 5pm).
Click and Collect orders will receive an email and/or phone call when the order is ready to pick up. This could take between 1-5 days after placing your order.
We will offer an extended returns period of 40 days during the ongoing situation. Please let us know by email if you are unable to return an item within these 40 days and we will update your order accordingly.
We offer a no quibble returns policy, and you have up to 28 days to return your goods. You will have to pay the costs of sending the order back to us.
If you wish to exchange an item we will refund your postage cost (on orders over £49 up to the value of £10) once the replacement item is sent. Only one free exchange can be offered per item.
Further information on Exchanges and Returns can be found here.