yourLAKELAND - Terms and Conditions

  1. These Terms and Conditions set out the terms of the agreement between Lakeland Fashion Limited trading as Lakeland Leather (“We” “Us”) and you, the customer (“member” “you” “your”), governing participation in the yourLakeland Reward Programme (“Reward Programme” “Rewards Scheme”).
  2. The Reward Programme is open to all UK residents aged 16 or over. Lakeland Leather reserves the right to decline an application to participate in the Reward Programme at its sole discretion at any time and for any reason.
  3. Reward points are earned by making purchases of products sold by Lakeland Leather through the website lakelandleather.co.uk and Lakeland Leather retail stores. To earn points you must have an account on lakelandleather.co.uk and be a member of the yourLakeland rewards scheme. 
  4. Purchases made in retail stores will only be eligible if you provide your account details at the time of purchase.
  5. Purchases made online via lakelandleather.co.uk will only be eligible if you are logged in to your account and signed up to the rewards scheme at the time of purchase.
  6. From time to time Lakeland Leather may exclude certain products from the Reward Programme in which case we will advise you through appropriate marketing messages.
  7. Should a purchase be returned for refund the points balance of the refund will be deducted from your account.
  8. At any point you may exchange your accrued points for rewards vouchers. These vouchers will appear as Store Credit on your online account.
  9. Should a purchase made with store credit be returned for refund the store credit balance of the refund will be returned to your account.
  10. The lowest value Reward Voucher store credit issued is £5, there is no upper limit.
  11. For every £1 spent you earn 5 points.
  12. Each 500 points can be exchanged for store credit valued at £5.
  13. Other methods of earning points are detailed on the yourLakeland Reward Scheme landing page lakelandleather.co.uk/pages/your-lakeland. We reserve the right to update these methods at any time.
  14. Points will expire after 24 months if not redeemed.
  15. Store credit earned from redeeming rewards points will expire after 30 days.
  16. To redeem points you must log in to your account on lakelandleather.co.uk.
  17. Store credit can be spent online and in Lakeland Leather retail stores.
  18. Reward points balances and redeemed store credit cannot be transferred.
  19. Cancellation – Lakeland Leather reserves the right to refuse to issue reward points or to cancel rewards scheme membership should we consider that the rewards scheme is being used fraudulently or a breach of these terms has occurred. In the event that the membership is cancelled, the reward points balance will be cancelled, and no reward points or rewards vouchers will be issued.
  20. Lakeland Leather reserves the right to amend or terminate the Reward Programme or these terms and conditions at its sole discretion at any time, with or without notice.
  21. Personal Information – Lakeland Leather is the data controller. Lakeland Leather and the companies within its group may from time to time use the information you supply in regard to the yourLakeland Rewards Programme, together with information relating to your transactions, purchases, and participation in the Reward Programme for the purposes of monitoring the Reward Programme and statistical analysis. We will also use your details for marketing purposes, to allow Lakeland to send you news of special events, offers, promotions and catalogues using the communication methods you have selected. If at any time you no longer wish to receive such information or you wish to change your preferences, please e-mail Lakeland Leather Customer Services. For details please visit: lakelandleather.co.uk/pages/your-lakeland. We may need to share your personal information with a specialist third-party provider of such services who will administer the loyalty scheme on our behalf.