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Privacy and Cookies

This privacy policy sets out how Lakeland Leather uses and protects any information that you give us when using our website. Lakeland Leather is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Lakeland Leather may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Last modified: 19th December 2023

  1. WHAT WE COLLECT
    1. We will collect and process the following data about you:
      1. Information you give us. This is information about you that you give us by filling in forms on our website) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our website, subscribe to our service, search for a product, place an order with us, participate in discussion boards or other social media functions, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information
      2. Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
        1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, and operating system and platform.
        2. information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
      3. Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).
  2. WHAT DO WE DO WITH THE INFORMATION WE GATHER
    1. We use information held about you in the following ways:
      1. Information you give to us. We will use this information:
        1. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
        2. to improve our products and services;
        3. to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
        4. to send you, or permit selected third parties to send to you, promotional messages about new products, special offers or other information which we think you may find interesting, by email or post.
        5. to notify you about changes to our service;
        6. to customise the website according to your interests.
      2. Information we collect about you. We will use this information:
        1. to administer our site and for internal operations, including troubleshooting, internal record keeping, data analysis, testing, research, statistical and survey purposes;
        2. to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
        3. to allow you to participate in interactive features of our service, when you choose to do so;
        4. as part of our efforts to keep our site safe and secure;
        5. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
        6. to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
      3. Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
    2. You agree that we have the right to share your personal information with:
      1. Any member of our group, which means our subsidiaries and our ultimate holding company and its subsidiaries.
      2. Selected third parties including:
        1. business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
        2. advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
        3. analytics, software and search engine providers that assist us in the improvement and optimisation of our site.
    3. We will disclose your personal information to third parties:
      1. In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
      2. If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
      3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and and other agreements; or to protect our rights, property, or safety of, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
  3. SECURITY
    1. We ensure that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
    2. If you wish to verify the details you have submitted to Lakeland Leather you may do so by logging into your account, or by contacting us via the email address, telephone number or address given on our Contact Us page.
    3. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your email address and billing address details. If using a shared computer we would strongly recommend that you do not use the browser's password memory function as that would permit other people using the computer to access your personal information - write it down and keep it somewhere safe.
  4. CONTROLLING YOUR PERSONAL INFORMATION
    1. You may choose to restrict the collection or use of your personal information in the following ways:
      1. whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
      2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing directsales@lakelandleather.co.uk. Alternatively you can click the Unsubscribe link at the bottom of our promotional emails.
      3. yourLAKELAND and Founder Club members will receive online, or paper gift vouchers if they have accumulated the required minimum points in the biannual cut-off point. These vouchers will be distributed by post or email.
    2. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
    3. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: Lakeland Leather Head Office, Rothay Road, Ambleside, Cumbria, LA22 0HQ.
    4. If you believe that any information we are holding on you is incorrect or incomplete, please write to us, or email as soon as possible. We will promptly correct any information found to be incorrect.
  5. LINKS TO OTHER WEBSITES
    1. Our website may contain links to other websites of interest. If you use the links, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. This privacy statement does not govern other websites. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookie Policy

Our website uses cookies.

How we uses cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. By using this website (www.lakelandleather.co.uk) you agree to the use of cookies. If you choose to decline cookies it may prevent you from taking full advantage of the website. Most web browsers automatically accept cookies. If you wish to disable cookies, you will need to modify your browser settings.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, by remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie NameCookie Description
lakeland_leather_sessionYour session ID on the server
wishlist_idIdentifier to associate your wishlist to the active session
xsrf-tokenSecurity token to prevent cross site request forgery

Third Party Cookies

We also use Cookies from third parties to help provide a better user experience. These are as follows:

  1. AWIN
    • Used to apportion sales and commission payments to partner websites. Click here for more information on AWIN’s cookies.
  2. Bing Advertising
    • These track the performance of our advertising campaigns in search results on Bing websites. Find out how Bing uses your data here.
  3. Facebook and Instagram
    • We use cookies to track the performance of advertising on these social media platforms. Click here for more information on Facebook's use of data.
  4. Google Advertising
    • These track the performance of our advertising campaigns in search results on Google wesbites. Find out more on how Google uses your data here.
  5. Google Analytics
    • This provides us with anonymous data that helps us to determine how people use our website.
  6. Klarna
    1. In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
    2. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
  7. Klaviyo
    • Tracks the performance of our emails and behaviour of customers on our site. Click here for more information on Klaviyo’s cookies.
  8. Salesfire
    • Tracks the performance of marketing messages and behaviour of customers on our site. Click here for more information on Salesfire's cookies.

Contacting Us

We appreciate feedback from our customers (even if it is a complaint!). Any time spent providing us with the knowledge we need to ensure our customers are completely satisfied is welcomed. We want you to return to the site and to recommend us to your friends and family. Our Customer Service Team will happily answer any queries you may have about this statement.

You can contact our Customer Service Team via the email address, telephone number or address given on our Contact Us page.