Frequently Asked Questions
How do I know what size jacket to buy?
All of our jackets give an indication of the type of fit they are in the description. You can also refer to our size guide for the approximate measurements for each size.
Can I change an order after I've placed it?
To change your order details please contact us as soon as possible. If your order has not already be despatched we will try to change the item for the correct size, or colour. Contact us with your order reference number and the details you wish to change.
Can I use paper gift vouchers online?
We can transfer paper gift vouchers into online codes. Post them to the below address with your name and an email address, stating that you would like them to be converted into an online code. Upon receipt, you will receive an email with your online voucher code.
Website Customer Service
How do I use a voucher code?
When you are ready to purchase your items there are a number of opportunities to apply a Voucher Code to your order. Please note, that in the majority of promotions, only one voucher code can be used per purchase, and with the exception of our yourLAKELAND vouchers, cannot be used on Sale items.
Can I collect my order in store?
Yes. On Checkout when selecting your Shipping Method click the "Click and Collect" option and choose the store from the drop-down list. The store name will appear in your Confirmation Email.
What do I need to take to collect my order?
To collect your order from one of our stores, simply bring along an email you’ve received relating to your order. You can show it on your phone or bring along a print out.
How will my order be packaged?
We send all orders in plain, non-branded outer packaging. We feel this keeps the order secure during transit and is perfect for keeping gifts secret.
How can I return/exchange my order?
Please see our Returns and Exchanges policy for full details.
How long does it take to process my returns?
We try to process returns as quickly as possible and normally process them the day we receive the returned items. You will receive an email notification once your refund is complete.
Will I get the postage charges back if I return my order?
If you return your whole order within 28 days (starting the day after you get your goods), we will refund the original standard postage costs for your order.
If you are returning an item to us, we recommend you use our Returns Portal, there is a nominal fee of £2.50 for the Return Label. If you choose your own courier you will have to pay the costs of sending the order back to us. We can't refund any postage and packing charges if you cancel after the 28 days or if you only cancel part of your order.
I have received a faulty item what should I do?
Contact us, and let us know the item is faulty. We’ll respond within 1 working day and let you know the appropriate procedure.